1. initial consult 

During our initial consult, we come to your home or place of business and go over the entire scope of your project. Our aim during this meeting, which will last anywhere from 1- 3 hours, is to determine your goals and plans for the project, get an idea of your design preferences and your vision for the space, and determine a general budget for the work to be done.

To prepare for this meeting, it is a helpful if you provide us with any magazine photos or online resources you find inspirational. In order to help with the online aspect of design inspiration, we will set up a folder for your project on Houzz, where you can start to bookmark pictures prior to our meeting. In addition, please let us know if there is any specific artwork, furniture or soft furnishings (rugs, bedding, curtains, etc...) that you would like in the space and have it ready for the meeting if possible.

Finally, we will determine our main contact person for your project. This person will be the one who is available for meetings (if not all parties can be present throughout the project) and will have final approval on purchases, floor plans and colour schemes.


2. site measure and before photographs

This on-site meeting usually occurs within a week or two of the initial consult. During this meeting, we come to your space and take photos and measurements of the space. If you have any specific appliance models or other large items (specific bath models, brands or specialty items such as steam showers), it is important to to provide us with this information at this meeting.

In cases of single room projects, we may incorporate this step into the initial consult.

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3. Space Planning

After all the measurements are taken, we will start to develop a rough floor plan for your space. At this point, we will use our 3D design software to come up with possible layouts for your room. During this creative phase, our aim is to determine traffic flow and present ideas for furniture, appliance and cabinet placements that will create a harmonious balance between form and function in your space.  

After we have created some initial concepts, we will meet with you to discuss the pros and cons of each floor plan. Once you have decided on your preferred plan, we will work to fine-tune the plan to ensure the best possible use of the space. 

Please Note: To give you a more complete picture of the space, we may incorporate furniture, lighting and hard finishings into the rough 3D designs; however, at this point, we are focused on finalizing the space planning and we will look further into the more detailed design choices once we have finalized the floor plan.


4. Floor Plan Finalization

After we have decided on your preferred plan, we will work with you, your building engineer (if required) and any of your tradespeople (plumbers, electricians, renovation contractors) to fine-tune the mechanics of the plan.

During this phase, our goal is to ensure the floor plan will meet building codes and function optimally from a mechanical point of view, in order to make the best possible use of the space. We may make small adjustments to the plan after receiving information from the trades if needed.

Once we have details from tradespeople, we will finalize the floor plan in our 3D program with dimensions and fine details for mechanical purposes (ie. location of plumbing fixtures, windows, towel warmers, etc...). At this point, we will also build -out steam showers to more exact dimensions and specifications. We will concentrate on lighting in the next phase.

If you do not have access to your own network of tradespeople, we have a network of respected tradespeople we work with and we can be available for any additional on-site meetings with these contractors; however, payment agreements with these individual contractors should happen directly with each subcontractor. At this time, if you require any quotes or measurements from your other tradespeople (ie. cabinet maker, custom furniture maker), now is the time to make sure to acquire them.

If you would like, we can add any mechanical or cabinet quotes you receive into our client budgeting system to give you an overall idea of how your budget is preforming as the project moves along.

Please Note: Any work to be done by the trades should be scheduled directly with the individual contractor. Any necessary permits for electrical, plumbing or city building permits where required, should also be arranged through your tradesperson or contractor of choice. We can be at meetings or correspond with contractors to ensure the design vision gets carried out to specifications; however, it is outside our scope of services to hire, direct schedules, procure necessary mechanical or building permits or pay outside contractors.


5. design concept

Once your floor plan is finalized, we will focus on the design details. Beginning with the hard finishes, we will start by choosing your floor and work our way up, to create a harmonious colour scheme that includes coordinating cabinet choices, countertops, wall tiles and fixture finishes (lights & plumbing fixtures). 

This part of the design process is more involved and may require several meetings and some shopping!  We will source furniture, fixtures and finishes and get quotes on these products with the goal of working within your budget. You will also benefit from our discounted pricing on many of these items!

6. Scheduling and procurement

Based on the schedule provided by your contractor and tradespeople, we will create a rough calendar and begin the procurement process in an effort to ensure all of the required appliances, fixtures and furnishings arrive in a timely manner so that your project can move forward. While most items can be shipped within 4 weeks, it is important to note that some speciality and custom-made items may take up to 8-10 weeks to arrive on site.

We will enter each of the item choices into our online system and you will be able to approve them with a signature online prior to each purchase.

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7. INstallation & styling

Now the physical project begins. Your contractor and tradespeople will be on-site to complete the work. We will provide 3D photos for reference and can be on-site to coordinate with your tradespeople as requested.


Once the work is complete, we can come in to accessorize the space to take it to the next level. This gives your space magazine-quality status and prepares it for professional photography. This process works a little bit differently, as we will procure the items ourselves and provide you with the cost of each item. You will have 24 hours to decide if you would like to keep any of the items. Anything you don't like will be returned.

8. professional photography

Once the space is styled and ready for photography, we will schedule a time for a professional photographer to come in and take photos of your room(s). After the photos have been taken, we will return any accessories you do not want and you can start to enjoy your fabulous new space!